Privacy Policy

Your privacy matters to us at WLC West Lafayette Concrete. This policy explains what information we collect, how we use it, and how we keep it safe. We believe in being straightforward about how we handle your personal information.

Information We Collect

When you reach out to us for a quote or service, we collect basic information to help us serve you better. This typically includes your name, phone number, email address, and property address. When we visit your property for an estimate, we may take photos of the work area to help us plan your project.

If you submit a quote request through our website form, we collect the information you provide in that form. We also collect basic technical information like your IP address and browser type, which helps us improve our website.

How We Use Your Information

We use your contact information to communicate with you about your project. This includes scheduling appointments, providing quotes, sending project updates, and following up after work is completed.

Your property address helps us plan the project, order materials to the right location, and provide accurate estimates based on your area. Photos of your property are used only for project planning and documentation.

We may use your email address to send you helpful tips about concrete maintenance or to let you know about our services. You can opt out of these emails at any time.

Who We Share Information With

We do not sell your personal information to anyone. We only share your information when it is necessary to complete your project or when required by law.

We may share information with our subcontractors or suppliers who help us complete your project. For example, if we need to order special materials, we might share your address with the supplier for delivery. These partners are required to keep your information confidential.

If you pay by credit card, your payment information is processed by our secure payment processor. We do not store your full credit card details on our systems.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access or disclosure. We use secure systems to store your data and limit access to only those team members who need it to serve you.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and meet legal requirements. After your project is complete, we maintain records for warranty purposes and to help with any future projects you may have.

If you request a quote but do not move forward with a project, we may keep your information for a reasonable period in case you decide to work with us in the future. You can ask us to delete your information at any time.

Your Rights

You have the right to access the personal information we have about you. You can ask us to correct any errors or update outdated information. You can also request that we delete your information, though we may need to keep certain records for legal reasons.

If you want to opt out of marketing emails, you can click the unsubscribe link in any email we send, or just let us know directly.

Cookies and Website Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how people use our site. You can disable cookies in your browser settings, though some features of our website may not work properly without them.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Questions or Concerns

If you have questions about this privacy policy or how we handle your information, please contact us. We are happy to discuss any concerns you may have.